Subscription, Cancellation & Refund Policy
SaaS Subscription Notice: REQUVIA provides transparent subscription tiers with recurring monthly or annual billing. All online transactions will be securely processed through authorized payment infrastructure partners upon commercial checkout enablement.
1. Subscription Billing Model
Access to REQUVIA paid tiers (Starter, Professional, and Business) is provided on a recurring subscription basis. Subscriptions are billed in advance on either a monthly or annual cycle in Indian Rupees (INR) or applicable local currency.
Your subscription will automatically renew at the conclusion of each billing period unless you cancel prior to the scheduled renewal date.
2. Subscription Cancellation
- Cancel Anytime: You may cancel your subscription at any time prior to the renewal date via your account settings or by submitting an email notice to hello@requvia.com.
- No Cancellation Penalties: There are no cancellation fees, penalty charges, or lock-in periods for standard monthly or annual subscriptions.
- Access Through Period End: Following cancellation, your organizational workspace, candidate data, and monthly quota allowances remain fully accessible until the final calendar day of the active paid billing cycle. No further automatic charges will occur.
3. Refund Eligibility & Review Policy
As a digital cloud software-as-a-service (SaaS) platform, REQUVIA provisions immediate server compute, message routing capacity, and candidate database storage upon plan activation. Therefore, subscription payments for active billing periods are generally non-refundable once the billing cycle has started and platform services have been made available.
Billing Discrepancies & Administrative Review:
- Duplicate Billing: If your payment method is erroneously charged multiple times for the same subscription period, the duplicate transaction will be refunded in full upon verification.
- Service Inaccessibility: If an unresolvable technical failure on our platform prevents you from utilizing the service, you may submit a written review request to our billing team. Refund determinations are evaluated on a case-by-case basis by platform administration.
Free Tier Evaluation: Prospective users are strongly encouraged to evaluate REQUVIA using our Free tier (₹0/month) or request a product demonstration before committing to a paid tier.
4. Refund Processing
When a refund is approved by platform administration, it is submitted to our payment processor for reversal to the original payment method. Settlement timelines are subject to standard interbank and payment network processing schedules.
5. Invoicing & Billing Inquiries
For questions regarding billing records, corporate invoicing, payment receipts, or refund requests, please contact our administrative team at hello@requvia.com.